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Frequently asked questions

Use the FAQ section to answer your customers' most frequent questions.

What is XIRÜ?

XIRÜ is a nature-rooted skincare ritual born from Colombian biodiversity. Powered by Cacay oil, we blend ancestral Amazonian wisdom with modern science to create luxurious, minimal, and effective essentials.

What is Cacay Oil?

A rare Colombian botanical rich in antioxidants, Vitamin E, and natural retinol-like compounds. Known for its regenerative, smoothing, and illuminating benefits.

What does XIRÜ Oil do?

Our “Oil-In-One” multitasking treatment supports:

  • Deep, lasting hydration
  • A smoother, more refined texture
  • A luminous, healthy glow
  • Visible aging support
  • Stronger hair and nails
  • Revitalized, nourished scalp
Is it suitable for all skin types?

Yes—even sensitive skin. Cacay oil is lightweight, fast-absorbing, and gentle.

When will I see results?

Most users report visible improvements within 4–6 weeks of consistent use.

How do I use it?
  • Face: 2–3 drops on clean, damp skin
  • Hair: On ends or as a pre-shampoo mask
  • Body: On damp skin for optimal absorption}
  • Scalp: Massage into roots before washing
Are your products cruelty-free and vegan?

Always. XIRÜ is plant-based and cruelty-free.

What is your sustainability mission?

Sustainability is at the core of XIRÜ. We are committed to:

  • Supporting reforestation efforts with
  • Ethically sourcing Cacay from local communities
  • Creating formulas and packaging designed to give back more than we take
Do you ship internationally?

Yes. Shipping rates and delivery times vary by region.