Terms & Conditions

Last Updated: 12/01/2025
Welcome to XIRÜ’s universe. By accessing or using our website www.xiruskincare.com (“the Site”), you agree to these Terms & Conditions (“Terms”). Please read them carefully. If you disagree with any part, discontinue use of the Site.

1. Brand Identity
XIRÜ is a registered brand owned by Xirü Holdings LLC, operating under a brand-use
license granted by Identiti Beauty LLC.
All brand elements—including logos, product names, packaging, visuals, and written
content—are the exclusive property of XIRÜ or its licensors.
Unauthorized use of any intellectual property is strictly prohibited.

2. Use of the Site
The Site and its content are provided for personal, non-commercial use.
You agree not to:
• Copy, distribute, or modify Site content without written permission.
• Attempt to hack, disrupt, or interfere with the Site.
• Use the Site for unlawful or fraudulent purposes.
XIRÜ may restrict or terminate access for any misuse of the Site.

3. Products & General Disclaimer
XIRÜ products are cosmetic skincare items formulated with natural ingredients, featuring
Cacay oil as the hero component.
They are not intended to diagnose, treat, cure, or prevent any disease.
Nothing on the Site constitutes medical advice.
Always consult a healthcare professional if you have concerns, allergies, or medical
conditions.
Results may vary based on individual skin types and usage.
XIRÜ is not liable for:
• Misuse of products
• Allergic reactions
• Outcomes that differ from customer expectations

4. Purchases & Order Acceptance
When placing an order, you represent that:
• All information provided is accurate and complete.
• You are authorized to use the payment method.
• You agree to pay the full amount, including taxes and shipping fees.
Orders are subject to acceptance.
XIRÜ may cancel or decline an order due to:
• Suspected fraud
• Inventory limitations
• Regulatory restrictions
• Operational issues
• Incorrect pricing
If an order is canceled, you will be notified.

5. Prices, Taxes & Duties
Prices are listed in USD unless otherwise stated.
You are responsible for:
• Sales tax (U.S. customers)
• VAT/GST (international customers)
• Import duties, customs fees, or brokerage charges
These amounts are not included in the product price unless explicitly stated.

6. Shipping, International Shipping & Transfer of Risk
6.1 Shipping Times
Shipping times vary by destination and courier.
Delivery estimates are approximate and not guaranteed.

6.2 International Orders
International buyers are responsible for:
• Customs duties
• VAT/GST
• Clearance fees
• Compliance with local import regulations
XIRÜ is not responsible for delays caused by customs authorities.

6.3 Transfer of Risk
Once a package is transferred to the courier, risk of loss passes to the customer.

XIRÜ is not responsible for packages that are:
• Lost
• Stolen
• Damaged during transit
• Marked as “Delivered” but cannot be located

7. Returns, Refunds & Exchanges
Due to hygiene standards, opened or used products are not eligible for return.
We accept returns or replacements only in cases of:
• Manufacturing defects
• Items damaged during transit
• Incorrect products received
To file a claim, contact marketing@xiru.com within 7 days of delivery and include:
• Order number
• Photos of the issue
Shipping fees are non-refundable unless the error was on XIRÜ’s behalf.

8. Product Use Disclaimer
Perform a patch test before use. Discontinue use if irritation occurs.
XIRÜ is not responsible for reactions due to:
• Sensitivities
• Allergies
• Incorrect application
• Combining products with incompatible ingredients

9. Intellectual Property
All content on the Site—including text, images, graphics, formulas, product descriptions,
videos, and branding—is protected by global intellectual property laws.
Any unauthorized use may result in legal action.

10. User Accounts
If you create an account, you agree to:
• Maintain confidentiality of login credentials
• Accept responsibility for all activity using your account
XIRÜ may suspend or terminate accounts that violate these Terms.

11. Limitation of Liability
To the maximum extent permitted by law:
• XIRÜ is not liable for indirect, incidental, or consequential damages.
• XIRÜ does not guarantee uninterrupted, secure, or error-free Site operation.
• Total liability will not exceed the purchase amount of the product in question.
Certain jurisdictions do not allow liability limitations; some rights may vary.

12. Governing Law
These Terms are governed by the laws of the State of Florida, USA, without regard to
conflict of law principles.

13. Arbitration & Dispute Resolution
All disputes related to the Site or products shall be resolved through binding arbitration in
Miami, Florida under the rules of the American Arbitration Association (AAA).
You waive:
• The right to a court trial
• Participation in class-action lawsuits or class-wide arbitration

14. Privacy & International Data Transfers
By using the Site, you consent to the transfer and processing of your personal data in the
United States, even if you reside elsewhere.
XIRÜ complies with:
• GDPR (EU/EEA)
• CCPA (California)
• International data protection frameworks
See our Privacy Policy for more details.

15. E-Commerce & Regulatory Compliance
XIRÜ complies with applicable:
• U.S. consumer protection laws
• International e-commerce regulations
• Cosmetic labeling requirements
We reserve the right to update product descriptions, prices, or availability at any time.

16. Changes to the Terms
We may update these Terms periodically.
Changes take effect immediately upon publishing on the Site.

17. Contact
For questions related to these Terms: marketing@xiru.com